@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap');@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap');:root{--bg-deep:#0e0e10;--bg-sidebar:#17171a;--bg-chat:#0e0e10;--bg-input:#1e1e22;--bg-hover:#1f1f24;--bg-active:#2a2a32;--bg-bubble-recv:#1e1e26;--bg-bubble-send:#2b5278;--bg-header:#17171a;--bg-surface:#17171a;--bg-surface-hover:#1f1f24;--bg-secondary:#1e1e22;--bg-tertiary:#17171a;--bg-card:#1e1e22;--bg-modal:#17171a;--bg-muted:#1a1a1e;--accent:#6c8dfa;--accent-hover:#5a7bf0;--accent-dark:#4a6cf7;--accent-dim:rgba(108,141,250,0.12);--accent-glow:rgba(108,141,250,0.15);--text-primary:#e8e8ed;--text-secondary:#8e8e99;--text-tertiary:#5a5a66;--text-accent:#6c8dfa;--text-on-accent:#ffffff;--text-strong:#f0f0f5;--text-muted:#5a5a66;--border:rgba(255,255,255,0.06);--border-strong:rgba(255,255,255,0.1);--border-light:rgba(255,255,255,0.04);--border-color:rgba(255,255,255,0.06);--shadow:0 2px 8px 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var(--border-color,#334155);border-radius:8px;background:var(--bg-secondary,#1e293b);color:var(--text-primary,#f1f5f9);font-size:0.875rem;cursor:pointer}.deal-toolbar .btn-deal{padding:8px 16px;border:none;border-radius:8px;font-size:0.875rem;cursor:pointer;font-weight:600;transition:all 0.2s;display:inline-flex;align-items:center;gap:6px}.deal-toolbar .btn-deal-primary{background:linear-gradient(135deg,#6366f1,#8b5cf6);color:white}.deal-toolbar .btn-deal-primary:hover{background:linear-gradient(135deg,#5558e6,#7c4fdf);transform:translateY(-1px)}.deal-toolbar .btn-deal-secondary{background:var(--bg-secondary,#1e293b);color:var(--text-primary,#f1f5f9);border:1px solid var(--border-color,#334155)}.deal-toolbar .btn-deal-secondary:hover{background:var(--bg-hover,#334155)}.deal-toolbar .view-toggle{display:flex;border:1px solid var(--border-color,#334155);border-radius:8px;overflow:hidden}.deal-toolbar .view-toggle button{padding:8px 14px;border:none;background:var(--bg-secondary,#1e293b);color:var(--text-secondary,#94a3b8);cursor:pointer;font-size:0.875rem;transition:all 0.2s}.deal-toolbar .view-toggle button.active{background:#6366f1;color:white}.deal-kanban{display:flex;gap:12px;padding:10px 0;overflow-x:auto;min-height:400px;align-items:flex-start}.deal-kanban::-webkit-scrollbar{height:6px}.deal-kanban::-webkit-scrollbar-thumb{background:var(--border-color,#334155);border-radius:3px}.deal-column{min-width:250px;max-width:280px;flex:1;background:var(--bg-secondary,#1e293b);border:1px solid var(--border-color,#334155);border-radius:12px;display:flex;flex-direction:column;max-height:calc(100vh - 280px)}.deal-column.drag-over{border-color:#6366f1;box-shadow:0 0 0 2px rgba(99,102,241,0.3)}.deal-column-header{padding:12px 14px;display:flex;align-items:center;gap:8px;border-bottom:1px solid var(--border-color,#334155);flex-shrink:0}.deal-column-header .stage-dot{width:10px;height:10px;border-radius:50%;flex-shrink:0}.deal-column-header .stage-name{font-weight:600;font-size:0.875rem;color:var(--text-primary,#f1f5f9);flex:1}.deal-column-header .stage-count{background:var(--bg-primary,#0f172a);color:var(--text-secondary,#94a3b8);font-size:0.75rem;padding:2px 8px;border-radius:10px;font-weight:600}.deal-column-body{padding:8px;overflow-y:auto;flex:1;display:flex;flex-direction:column;gap:8px;min-height:60px}.deal-column-body::-webkit-scrollbar{width:4px}.deal-column-body::-webkit-scrollbar-thumb{background:var(--border-color,#334155);border-radius:2px}.deal-card{background:var(--bg-primary,#0f172a);border:1px solid var(--border-color,#334155);border-radius:10px;padding:12px;cursor:grab;transition:all 0.2s;position:relative}.deal-card:hover{border-color:#6366f1;box-shadow:0 2px 8px rgba(99,102,241,0.15);transform:translateY(-1px)}.deal-card.dragging{opacity:0.5;cursor:grabbing}.deal-card .card-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:8px}.deal-card .card-title{font-weight:600;font-size:0.85rem;color:var(--text-primary,#f1f5f9);line-height:1.3;flex:1;cursor:pointer}.deal-card .card-title:hover{color:#818cf8}.deal-card .temp-badge{font-size:0.95rem;flex-shrink:0;margin-left:6px}.deal-card .card-contact{font-size:0.8rem;color:var(--text-secondary,#94a3b8);margin-bottom:6px;display:flex;align-items:center;gap:4px}.deal-card .card-meta{display:flex;justify-content:space-between;align-items:center;font-size:0.75rem;color:var(--text-secondary,#94a3b8)}.deal-card .card-meta .deal-value{font-weight:600;color:#22c55e}.deal-card .card-meta .deal-assigned{display:flex;align-items:center;gap:4px}.deal-card .card-meta .assigned-avatar{width:20px;height:20px;border-radius:50%;background:#6366f1;display:flex;align-items:center;justify-content:center;font-size:0.65rem;color:white;font-weight:700}.deal-card .card-code{font-size:0.7rem;color:var(--text-tertiary,#64748b);margin-top:6px}.deal-card .card-score{position:absolute;top:8px;right:8px;width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:0.65rem;font-weight:700;color:white}.deal-card .card-score.score-hot{background:#ef4444}.deal-card .card-score.score-warm{background:#f59e0b}.deal-card .card-score.score-cold{background:#64748b}.deal-table-wrap{overflow-x:auto;border:1px solid var(--border-color,#334155);border-radius:10px}.deal-table{width:100%;border-collapse:collapse;font-size:0.85rem}.deal-table th{background:var(--bg-secondary,#1e293b);color:var(--text-secondary,#94a3b8);font-weight:600;text-transform:uppercase;font-size:0.75rem;letter-spacing:0.5px;padding:10px 12px;text-align:left;border-bottom:1px solid var(--border-color,#334155);position:sticky;top:0}.deal-table td{padding:10px 12px;border-bottom:1px solid var(--border-color,rgba(51,65,85,0.5));color:var(--text-primary,#f1f5f9);vertical-align:middle}.deal-table tr:hover td{background:var(--bg-hover,rgba(99,102,241,0.05))}.deal-table .stage-pill{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:12px;font-size:0.75rem;font-weight:600;color:white}.deal-table .temp-pill{display:inline-block;padding:2px 8px;border-radius:10px;font-size:0.75rem;font-weight:600}.deal-table .temp-pill.hot{background:rgba(239,68,68,0.2);color:#f87171}.deal-table .temp-pill.warm{background:rgba(245,158,11,0.2);color:#fbbf24}.deal-table .temp-pill.cold{background:rgba(100,116,139,0.2);color:#94a3b8}.deal-detail-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0,0,0,0.5);z-index:1000;display:none;animation:fadeIn 0.2s ease}.deal-detail-overlay.show{display:flex;justify-content:flex-end}.deal-detail-panel{width:420px;max-width:90vw;background:var(--bg-primary,#0f172a);border-left:1px solid var(--border-color,#334155);padding:24px;overflow-y:auto;animation:slideInRight 0.25s ease}@keyframes slideInRight{from{transform:translateX(100%)}to{transform:translateX(0)}}@keyframes fadeIn{from{opacity:0}to{opacity:1}}.deal-detail-panel .detail-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:20px}.deal-detail-panel .detail-header h3{font-size:1.1rem;color:var(--text-primary,#f1f5f9);margin:0}.deal-detail-panel .detail-close{background:none;border:none;color:var(--text-secondary,#94a3b8);font-size:1.3rem;cursor:pointer;padding:4px}.deal-detail-panel .detail-close:hover{color:#ef4444}.deal-detail-panel .detail-section{margin-bottom:16px}.deal-detail-panel .detail-section label{display:block;font-size:0.75rem;color:var(--text-secondary,#94a3b8);margin-bottom:4px;text-transform:uppercase;letter-spacing:0.5px}.deal-detail-panel .detail-section .detail-value{font-size:0.9rem;color:var(--text-primary,#f1f5f9)}.deal-detail-panel .detail-input,.deal-detail-panel .detail-select,.deal-detail-panel .detail-textarea{width:100%;padding:8px 12px;border:1px solid var(--border-color,#334155);border-radius:8px;background:var(--bg-secondary,#1e293b);color:var(--text-primary,#f1f5f9);font-size:0.875rem;outline:none;transition:border-color 0.2s;box-sizing:border-box}.deal-detail-panel .detail-input:focus,.deal-detail-panel .detail-select:focus,.deal-detail-panel .detail-textarea:focus{border-color:#6366f1}.deal-detail-panel .detail-textarea{min-height:80px;resize:vertical;font-family:inherit}.deal-detail-panel .detail-actions{display:flex;gap:8px;margin-top:20px;flex-wrap:wrap}.deal-detail-panel .detail-actions .btn-deal{padding:8px 16px;border:none;border-radius:8px;font-size:0.85rem;cursor:pointer;font-weight:600;transition:all 0.2s;flex:1}.deal-detail-panel .btn-won{background:linear-gradient(135deg,#22c55e,#16a34a);color:white}.deal-detail-panel .btn-lost{background:linear-gradient(135deg,#ef4444,#dc2626);color:white}.deal-detail-panel .btn-save{background:linear-gradient(135deg,#6366f1,#8b5cf6);color:white}.deal-score-control{display:flex;align-items:center;gap:10px}.deal-score-control input[type="range"]{flex:1;-webkit-appearance:none;appearance:none;height:6px;border-radius:3px;background:var(--border-color,#334155);outline:none}.deal-score-control input[type="range"]::-webkit-slider-thumb{-webkit-appearance:none;width:18px;height:18px;border-radius:50%;background:#6366f1;cursor:pointer;border:2px solid var(--bg-primary,#0f172a)}.deal-score-control .score-display{min-width:60px;text-align:center;font-weight:700;font-size:0.9rem}.deal-logs{max-height:200px;overflow-y:auto}.deal-log-item{display:flex;gap:8px;padding:6px 0;border-bottom:1px solid var(--border-color,rgba(51,65,85,0.3));font-size:0.8rem}.deal-log-item .log-time{color:var(--text-tertiary,#64748b);white-space:nowrap;min-width:65px}.deal-log-item .log-action{color:var(--text-secondary,#94a3b8);flex:1}.deal-empty{text-align:center;padding:40px 20px;color:var(--text-secondary,#94a3b8)}.deal-empty .empty-icon{font-size:3rem;margin-bottom:12px}.deal-empty .empty-text{font-size:0.9rem;margin-bottom:8px}.deal-create-modal{position:fixed;inset:0;background:rgba(0,0,0,0.6);z-index:1001;display:none;align-items:center;justify-content:center}.deal-create-modal.show{display:flex}.deal-create-form{background:var(--bg-primary,#0f172a);border:1px solid var(--border-color,#334155);border-radius:16px;padding:28px;width:420px;max-width:90vw;max-height:80vh;overflow-y:auto;animation:fadeIn 0.2s ease}.deal-create-form h3{margin:0 0 20px;color:var(--text-primary,#f1f5f9);font-size:1.1rem}.deal-create-form .form-group{margin-bottom:14px}.deal-create-form .form-group label{display:block;font-size:0.8rem;color:var(--text-secondary,#94a3b8);margin-bottom:4px}.deal-create-form .form-group input,.deal-create-form .form-group select,.deal-create-form .form-group textarea{width:100%;padding:8px 12px;border:1px solid var(--border-color,#334155);border-radius:8px;background:var(--bg-secondary,#1e293b);color:var(--text-primary,#f1f5f9);font-size:0.875rem;outline:none;box-sizing:border-box}.deal-create-form .form-group input:focus,.deal-create-form .form-group select:focus{border-color:#6366f1}.deal-create-form .form-actions{display:flex;gap:10px;margin-top:20px}.deal-create-form .form-actions button{flex:1;padding:10px;border:none;border-radius:8px;font-size:0.875rem;font-weight:600;cursor:pointer}@media (max-width:768px){.deal-kanban{flex-direction:column}.deal-column{max-width:100%;min-width:100%;max-height:none}.deal-detail-panel{width:100vw}}:root{--fq-bg-card:#FFFFFF;--fq-bg-modal:#FFFFFF;--fq-border:#E2E8F0;--fq-text-main:#0F172A;--fq-text-sub:#64748B;--fq-accent:#6366F1}#page-faq .page-inner{padding:24px;max-width:1400px;margin:0 auto}#page-faq 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#E2E8F0;border-radius:16px;width:600px;max-width:95vw;max-height:90vh;overflow-y:auto;box-shadow:0 25px 50px -12px rgba(0,0,0,0.25);color:#0F172A}.fq-modal-header{padding:20px 24px;border-bottom:1px solid #E2E8F0;display:flex;justify-content:space-between;align-items:center;background:#FFFFFF}.fq-modal-header h3{margin:0;color:#0F172A;font-size:18px;font-weight:700}.fq-modal-close{background:none;border:none;color:#94A3B8;font-size:24px;cursor:pointer;transition:color 0.2s}.fq-modal-close:hover{color:#0F172A}.fq-modal-body{padding:24px}.fq-field{margin-bottom:20px}.fq-field-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}.fq-label{display:block;font-size:13px;font-weight:600;color:#64748B;margin-bottom:8px;text-transform:uppercase;letter-spacing:0.05em}.fq-required{color:#EF4444}.fq-input,.fq-select,.fq-textarea{width:100%;padding:12px;background:#F8FAFC;border:1px solid #E2E8F0;border-radius:8px;color:#0F172A;font-size:14px;box-sizing:border-box;transition:all 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svg{width:28px;height:28px}.hp-stat-value{font-size:1.875rem;font-weight:700;color:var(--hp-text);margin-bottom:8px}@media (min-width:1024px){.hp-stat-value{font-size:2.25rem}}.hp-stat-label{color:var(--hp-text-secondary)}.hp-stats-company{margin-top:48px;padding-top:32px;border-top:1px solid #E2E8F0}.hp-stats-company-inner{display:flex;flex-wrap:wrap;align-items:center;justify-content:center;gap:32px;font-size:.875rem;color:var(--hp-text-muted)}.hp-stats-company-inner strong{font-weight:600;color:var(--hp-text-secondary)}.hp-features{padding:80px 0}@media (min-width:1024px){.hp-features{padding:112px 0}}.hp-section-header{text-align:center;margin-bottom:64px}.hp-section-badge{display:inline-block;background:#EEF2FF;color:#4338CA;font-weight:500;padding:8px 16px;border-radius:99px;font-size:.875rem;margin-bottom:16px}.hp-section-header h2{font-size:1.875rem;font-weight:700;margin-bottom:16px}@media (min-width:1024px){.hp-section-header h2{font-size:2.25rem}}.hp-section-header p{font-size:1.125rem;color:var(--hp-text-secondary);max-width:640px;margin:0 auto}.hp-features-grid{display:grid;gap:24px;margin-bottom:64px}@media (min-width:768px){.hp-features-grid{grid-template-columns:repeat(2,1fr)}}@media (min-width:1024px){.hp-features-grid{grid-template-columns:repeat(3,1fr);gap:32px}}.hp-feature-card{background:#fff;border-radius:var(--hp-radius);padding:24px;border:1px solid var(--hp-border);box-shadow:var(--hp-shadow-sm);transition:var(--hp-transition)}@media (min-width:1024px){.hp-feature-card{padding:32px}}.hp-feature-card:hover{box-shadow:var(--hp-shadow-xl);transform:translateY(-4px)}.hp-feature-icon{width:56px;height:56px;border-radius:12px;display:flex;align-items:center;justify-content:center;margin-bottom:20px;transition:transform .3s}.hp-feature-card:hover .hp-feature-icon{transform:scale(1.1)}.hp-feature-icon svg{width:28px;height:28px;color:#fff}.hp-feature-icon.bg-blue{background:var(--hp-blue)}.hp-feature-icon.bg-purple{background:var(--hp-purple)}.hp-feature-icon.bg-green{background:var(--hp-green)}.hp-feature-icon.bg-amber{background:var(--hp-amber)}.hp-feature-icon.bg-indigo{background:var(--hp-primary)}.hp-feature-icon.bg-rose{background:var(--hp-rose)}.hp-feature-card h3{font-size:1.25rem;font-weight:700;margin-bottom:12px}.hp-feature-card p{color:var(--hp-text-secondary);line-height:1.65}.hp-features-extra{background:var(--hp-bg-alt);border-radius:var(--hp-radius-lg);padding:32px}@media (min-width:1024px){.hp-features-extra{padding:48px}}.hp-features-extra h3{font-size:1.25rem;font-weight:700;text-align:center;margin-bottom:32px}.hp-features-extra-grid{display:grid;gap:24px}@media (min-width:640px){.hp-features-extra-grid{grid-template-columns:repeat(2,1fr)}}@media 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h3{font-size:1.25rem;font-weight:700;margin-bottom:24px}.hp-cta-office-item{display:flex;align-items:flex-start;gap:12px;margin-bottom:24px}.hp-cta-office-item:last-child{margin-bottom:0}.hp-cta-office-icon{width:40px;height:40px;background:rgba(255,255,255,.1);border-radius:8px;display:flex;align-items:center;justify-content:center;flex-shrink:0;margin-top:4px}.hp-cta-office-icon svg{width:20px;height:20px}.hp-cta-office-item strong{display:block;margin-bottom:4px}.hp-cta-office-item p{font-size:.875rem;color:rgba(255,255,255,.7)}.hp-cta-office-hours{margin-top:32px;padding-top:24px;border-top:1px solid rgba(255,255,255,.2);display:flex;align-items:center;justify-content:space-between;color:rgba(255,255,255,.8)}.hp-cta-office-hours strong{font-weight:600}.hp-footer{background:var(--hp-bg-dark);color:rgba(255,255,255,.7);padding:64px 0 0}.hp-footer-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:32px}@media (min-width:768px){.hp-footer-grid{grid-template-columns:repeat(3,1fr)}}@media (min-width:1024px){.hp-footer-grid{grid-template-columns:2fr repeat(4,1fr);gap:48px}}.hp-footer-brand{grid-column:span 2}@media (min-width:768px){.hp-footer-brand{grid-column:span 3}}@media (min-width:1024px){.hp-footer-brand{grid-column:span 1}}.hp-footer-brand .hp-nav-logo{margin-bottom:24px}.hp-footer-brand .hp-nav-logo-text{color:#fff}.hp-footer-brand .hp-nav-logo-sub{color:var(--hp-text-light);display:block}.hp-footer-brand .hp-nav-logo-icon{background:linear-gradient(135deg,var(--hp-primary),var(--hp-sky))}.hp-footer-brand>p{color:var(--hp-text-light);margin-bottom:24px;max-width:360px}.hp-footer-social{display:flex;gap:16px}.hp-footer-social a{width:40px;height:40px;border-radius:8px;display:flex;align-items:center;justify-content:center;background:var(--hp-border-dark);transition:var(--hp-transition)}.hp-footer-social a:hover{background:var(--hp-primary)}.hp-footer-social a svg{width:20px;height:20px}.hp-footer-col h4{color:#fff;font-weight:600;margin-bottom:16px}.hp-footer-col ul li{margin-bottom:12px}.hp-footer-col a{font-size:.875rem;color:var(--hp-text-light)}.hp-footer-col a:hover{color:#fff}.hp-footer-bottom{margin-top:64px;padding:32px 0;border-top:1px solid var(--hp-border-dark);display:flex;flex-direction:column;align-items:center;gap:16px;font-size:.875rem;color:var(--hp-text-muted)}@media (min-width:768px){.hp-footer-bottom{flex-direction:row;justify-content:space-between}}.hp-reveal{opacity:0;transform:translateY(24px);transition:opacity .6s ease,transform .6s ease}.hp-reveal.visible{opacity:1;transform:translateY(0)}.typing-indicator{display:none;align-items:center;gap:6px;padding:6px 16px;font-size:12px;color:var(--text-tertiary);background:var(--bg-primary);border-top:1px solid var(--border)}.typing-name{color:var(--text-accent);font-weight:600}.typing-dots span{animation:typingBounce 1.4s infinite 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input:focus{border-color:var(--text-accent)}.search-count{font-size:12px;color:var(--text-tertiary);white-space:nowrap;min-width:70px;text-align:center}.search-nav-btn,.search-close-btn{width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:var(--text-secondary);cursor:pointer;font-size:12px;flex-shrink:0;transition:all 0.2s;background:none;border:none}.search-nav-btn:hover,.search-close-btn:hover{background:var(--bg-active);color:var(--text-primary)}.search-close-btn:hover{color:var(--offline)}.msg-highlight{animation:highlightPulse 1.5s ease;box-shadow:0 0 0 2px var(--text-accent);border-radius:var(--radius-md)}@keyframes highlightPulse{0%{box-shadow:0 0 0 4px rgba(99,179,237,0.6)}100%{box-shadow:0 0 0 2px var(--text-accent)}}@keyframes lbFadeIn{from{opacity:0}to{opacity:1}}@keyframes 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12px}.kpi-table-wrap{overflow-x:auto}.kpi-table{width:100%;border-collapse:collapse;font-size:13px}.kpi-table th{text-align:left;padding:8px 12px;background:#181926;color:#8b8d94;font-weight:500;border-bottom:1px solid #2d3045}.kpi-table td{padding:10px 12px;border-bottom:1px solid #1e2030;color:#d0d2db}.kpi-table tbody tr:hover{background:rgba(99,102,241,0.05)}.kpi-rate{display:inline-block;padding:2px 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ease}.kpi-bar-green{background:linear-gradient(90deg,#22c55e,#16a34a)}.kpi-bar-yellow{background:linear-gradient(90deg,#f59e0b,#d97706)}.kpi-bar-blue{background:linear-gradient(90deg,#6366f1,#8b5cf6)}.kpi-empty,.kpi-error{text-align:center;padding:24px;color:#6b7085;font-size:13px}.kpi-error{color:#ef4444}.lead-board{display:flex;flex-direction:column;height:100%;gap:16px}.lead-header{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:12px;padding:12px 0;border-bottom:1px solid var(--border-secondary,#2a2d35)}.lead-header h2{font-size:18px;font-weight:600;margin:0;color:var(--text-primary,#e5e7eb)}.lead-header-left{display:flex;align-items:center;gap:16px}.lead-header-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.lead-stats-bar{display:flex;gap:12px;align-items:center}.lead-stat-item{font-size:12px;font-weight:500;opacity:0.85;white-space:nowrap}.lead-layout{display:flex;gap:16px;flex:1;overflow:hidden}.lead-table-wrap{flex:1;overflow:auto;border-radius:8px;border:1px solid var(--border-secondary,#2a2d35);background:var(--bg-secondary,#1a1d23)}.lead-table{width:100%;border-collapse:collapse;font-size:13px}.lead-table thead{position:sticky;top:0;z-index:10}.lead-table th{background:var(--bg-tertiary,#22252d);color:var(--text-secondary,#9ca3af);font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:0.5px;padding:10px 12px;text-align:left;border-bottom:1px solid var(--border-secondary,#2a2d35);white-space:nowrap}.lead-table td{padding:8px 12px;border-bottom:1px solid 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p{font-size:13px;color:var(--text-secondary);margin-bottom:20px}.qr-container{background:#fff;border-radius:var(--radius-md);padding:16px;margin-bottom:16px;display:inline-block}.qr-container img{width:200px;height:200px;display:block}.btn{padding:10px 24px;border-radius:var(--radius-sm);font-weight:600;font-size:14px;cursor:pointer;transition:all 0.2s}.btn-primary{background:var(--accent);color:#fff}.btn-primary:hover{background:var(--accent-hover)}.btn-ghost{color:var(--text-secondary)}.btn-ghost:hover{color:var(--text-primary);background:var(--bg-hover)}.conv-source-row{display:flex;align-items:center;gap:3px;margin-top:2px}.conv-source-chip{width:16px;height:16px;border-radius:50%;background:var(--accent);color:#fff;font-size:9px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;border:1px solid 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var(--bg-sidebar)}.nav-status-dot.online{background:#3dd68c}.nav-status-dot.offline{background:#8e8e99}.page-container{flex:1;display:flex;overflow:hidden;background:var(--bg-deep)}.page-container:not(.active){display:none !important}.page-inner{flex:1;display:flex;flex-direction:column;overflow:hidden}.page-header{display:flex;align-items:center;justify-content:space-between;padding:16px 24px;background:var(--bg-sidebar);border-bottom:1px solid var(--border);min-height:60px;flex-shrink:0}.page-header h2{font-size:18px;font-weight:600;color:var(--text-primary);white-space:nowrap}.page-header-actions{display:flex;align-items:center;gap:10px}.page-search{padding:8px 14px;border:1px solid var(--border);border-radius:8px;background:var(--bg-input);color:var(--text-primary);font-size:13px;outline:none;width:260px;transition:border-color 0.2s}.page-search:focus{border-color:var(--accent)}.page-select{padding:8px 12px;border:1px solid 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0.2s;display:flex;align-items:center;gap:6px}.kanban-btn:hover{background:rgba(255,255,255,0.1);color:#fff}.kanban-btn-primary{background:rgba(59,130,246,0.2);border-color:rgba(59,130,246,0.3);color:#60a5fa}.kanban-btn-primary:hover{background:rgba(59,130,246,0.35)}.kanban-filter-select{padding:7px 10px;border-radius:8px;border:1px solid rgba(255,255,255,0.1);background:rgba(255,255,255,0.05);color:#ccc;font-size:13px;outline:none}.kanban-modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0,0,0,0.7);z-index:1000;display:flex;align-items:center;justify-content:center;padding:20px;opacity:0;transition:opacity 0.2s}.kanban-modal-overlay.show{opacity:1}.kanban-modal{background:#1e1e2e;border:1px solid rgba(255,255,255,0.1);border-radius:16px;width:100%;max-width:560px;max-height:85vh;overflow-y:auto;box-shadow:0 20px 60px rgba(0,0,0,0.6)}.kanban-modal-header{padding:20px 24px 16px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid rgba(255,255,255,0.06)}.kanban-modal-header h3{font-size:16px;font-weight:600;color:#e0e0e0;margin:0}.kanban-modal-close{background:none;border:none;color:#888;cursor:pointer;font-size:20px;padding:4px 8px}.kanban-modal-close:hover{color:#fff}.kanban-modal-body{padding:20px 24px}.kanban-modal-footer{padding:16px 24px;border-top:1px solid rgba(255,255,255,0.06);display:flex;justify-content:flex-end;gap:8px}.kanban-field{margin-bottom:16px}.kanban-field label{display:block;font-size:12px;color:#888;margin-bottom:6px;text-transform:uppercase;letter-spacing:0.5px}.kanban-field input,.kanban-field select,.kanban-field textarea{width:100%;padding:10px 12px;border-radius:8px;border:1px solid rgba(255,255,255,0.1);background:rgba(255,255,255,0.05);color:#e0e0e0;font-size:14px;outline:none;box-sizing:border-box;font-family:inherit}.kanban-field input:focus,.kanban-field select:focus,.kanban-field textarea:focus{border-color:rgba(59,130,246,0.5)}.kanban-field textarea{resize:vertical;min-height:80px}.kanban-checklist-list{list-style:none;padding:0;margin:0}.kanban-checklist-item{display:flex;align-items:center;gap:8px;padding:8px 0;border-bottom:1px solid rgba(255,255,255,0.04)}.kanban-checklist-item input[type="checkbox"]{width:16px;height:16px;accent-color:#3b82f6}.kanban-checklist-item .label{flex:1;font-size:13px;color:#ccc}.kanban-checklist-item .label.checked{text-decoration:line-through;color:#666}.kanban-checklist-item .remove-btn{background:none;border:none;color:#555;cursor:pointer;font-size:14px;padding:2px 4px}.kanban-checklist-item .remove-btn:hover{color:#ef4444}.kanban-add-checklist-row{display:flex;gap:8px;margin-top:8px}.kanban-add-checklist-row input{flex:1;padding:8px 10px;border-radius:6px;border:1px solid rgba(255,255,255,0.1);background:rgba(255,255,255,0.03);color:#ccc;font-size:13px;outline:none}.kanban-rules-panel{margin-top:20px}.kanban-rule-row{display:flex;align-items:center;gap:10px;padding:12px;background:rgba(255,255,255,0.03);border:1px solid rgba(255,255,255,0.06);border-radius:10px;margin-bottom:8px}.kanban-rule-info{flex:1}.kanban-rule-name{font-size:13px;font-weight:600;color:#ccc}.kanban-rule-desc{font-size:11px;color:#777;margin-top:2px}.kanban-rule-toggle{position:relative;width:40px;height:22px}.kanban-rule-toggle input{opacity:0;width:0;height:0}.kanban-rule-toggle .slider{position:absolute;cursor:pointer;top:0;left:0;right:0;bottom:0;background:rgba(255,255,255,0.1);border-radius:11px;transition:0.3s}.kanban-rule-toggle .slider:before{content:"";position:absolute;height:16px;width:16px;left:3px;bottom:3px;background:#888;border-radius:50%;transition:0.3s}.kanban-rule-toggle input:checked+.slider{background:rgba(34,197,94,0.3)}.kanban-rule-toggle input:checked+.slider:before{transform:translateX(18px);background:#22c55e}.kanban-logs{margin-top:16px}.kanban-log-item{display:flex;gap:10px;padding:8px 0;border-left:2px solid rgba(255,255,255,0.06);padding-left:14px;margin-left:6px}.kanban-log-dot{width:8px;height:8px;border-radius:50%;background:#3b82f6;margin-top:4px;margin-left:-19px;flex-shrink:0}.kanban-log-content{font-size:12px;color:#999}.kanban-log-content strong{color:#ccc}.kanban-log-time{font-size:11px;color:#555;margin-top:2px}@media (max-width:768px){.kanban-board{flex-direction:column}.kanban-column{max-width:100%;max-height:none}.kanban-stats{flex-direction:column}}.app-toast{position:fixed;bottom:40px;left:50%;transform:translateX(-50%) translateY(20px);background:var(--bg-card,#1e293b);color:var(--text-primary,#fff);padding:10px 24px;border-radius:10px;font-size:14px;box-shadow:0 4px 20px rgba(0,0,0,0.4);opacity:0;pointer-events:none;transition:opacity 0.3s,transform 0.3s;z-index:9999}.app-toast.visible{opacity:1;transform:translateX(-50%) translateY(0)}.v5-dashboard{max-width:1200px;margin:0 auto}.v5-dash-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.v5-dash-header h2{margin:0}.v5-dash-loading{text-align:center;padding:60px 20px;color:var(--text-secondary);font-size:16px}.v5-dash-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}@media (max-width:768px){.v5-dash-grid{grid-template-columns:1fr}}.v5-card{background:var(--bg-secondary);border:1px solid var(--border);border-radius:12px;overflow:hidden}.v5-card-title{padding:12px 16px;font-weight:600;font-size:14px;border-bottom:1px solid var(--border);background:var(--bg-tertiary)}.v5-card-body{padding:16px}.no-data{text-align:center;padding:24px;color:var(--text-tertiary);font-size:13px}.incident-stats,.token-summary{display:grid;grid-template-columns:repeat(auto-fit,minmax(80px,1fr));gap:10px}.stat-box{text-align:center;padding:12px 8px;border-radius:8px;background:var(--bg-tertiary)}.stat-box .stat-num{display:block;font-size:22px;font-weight:700;color:var(--text-primary)}.stat-box .stat-label{display:block;font-size:11px;color:var(--text-tertiary);margin-top:2px}.stat-open .stat-num{color:#ef4444}.stat-monitoring .stat-num{color:#f59e0b}.stat-resolved .stat-num{color:#10b981}.token-summary{margin-bottom:14px}.token-table,.perf-table{width:100%;border-collapse:collapse;font-size:13px}.token-table th,.token-table td,.perf-table th,.perf-table td{padding:6px 10px;text-align:left;border-bottom:1px solid var(--border)}.token-table th,.perf-table th{font-size:11px;color:var(--text-tertiary);text-transform:uppercase}.perf-score{display:inline-block;padding:2px 8px;border-radius:4px;font-weight:600;font-size:13px}.perf-score.good{background:#dcfce7;color:#166534}.perf-score.mid{background:#fef9c3;color:#854d0e}.perf-score.bad{background:#fecaca;color:#991b1b}.funnel-type{margin-bottom:12px}.funnel-stages{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}.funnel-stage{background:var(--bg-tertiary);padding:4px 10px;border-radius:6px;font-size:12px}.funnel-stage .stage-count{font-weight:700;margin-left:4px}.tickets-page,.staff-mapping-page{max-width:1200px;margin:0 auto}.tickets-header,.staff-mapping-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.tickets-header h2,.staff-mapping-header h2{margin:0}.tickets-actions,.staff-mapping-actions{display:flex;gap:8px;align-items:center}.kanban-board{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}@media (max-width:768px){.kanban-board{grid-template-columns:1fr}}.kanban-column{background:var(--bg-secondary);border-radius:10px;border:1px solid var(--border);overflow:hidden}.kanban-column-header{display:flex;justify-content:space-between;align-items:center;padding:10px 14px;font-weight:600;font-size:14px;background:var(--bg-tertiary)}.kanban-count{background:var(--bg-primary);padding:2px 8px;border-radius:10px;font-size:12px}.kanban-cards{padding:8px}.kanban-card{background:var(--bg-primary);border:1px solid var(--border);border-radius:8px;padding:10px 12px;margin-bottom:8px;cursor:pointer;transition:box-shadow 0.15s}.kanban-card:hover{box-shadow:0 2px 8px rgba(0,0,0,0.12)}.card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.ticket-code{font-size:11px;color:var(--text-tertiary)}.priority-dot{width:8px;height:8px;border-radius:50%;display:inline-block}.card-title{font-size:13px;font-weight:500;margin-bottom:6px}.card-meta{display:flex;gap:6px;font-size:11px;color:var(--text-tertiary);flex-wrap:wrap}.biv-tag{background:#dbeafe;color:#1e40af;padding:1px 6px;border-radius:3px}.cat-tag{background:var(--bg-tertiary);padding:1px 6px;border-radius:3px}.card-assignee{font-size:12px;color:var(--text-secondary);margin-top:4px}.kanban-empty{text-align:center;padding:20px;color:var(--text-tertiary);font-size:13px}.staff-mapping-stats{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:16px}.stat-badge{padding:6px 14px;border-radius:8px;border:2px solid;background:var(--bg-secondary);text-align:center;min-width:60px}.stat-badge .stat-count{display:block;font-size:18px;font-weight:700}.stat-badge .stat-label{display:block;font-size:11px;color:var(--text-tertiary)}.stat-total{border-color:#374151 !important}.staff-mapping-table-wrap{overflow-x:auto}.staff-mapping-table{width:100%;border-collapse:collapse;font-size:13px;background:var(--bg-secondary);border-radius:8px;overflow:hidden}.staff-mapping-table th,.staff-mapping-table td{padding:8px 12px;text-align:left;border-bottom:1px solid var(--border)}.staff-mapping-table th{background:var(--bg-tertiary);font-size:11px;text-transform:uppercase;color:var(--text-tertiary)}.staff-mapping-table tr.inactive{opacity:0.5}.role-badge{color:#fff;padding:2px 8px;border-radius:4px;font-size:11px;font-weight:600}.ticket-modal,.staff-mapping-form{position:relative;z-index:100}.modal-overlay,.form-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0,0,0,0.5);display:flex;justify-content:center;align-items:center;z-index:200}.modal-content,.form-modal{background:var(--bg-primary);border-radius:12px;padding:24px;max-width:600px;width:90%;max-height:80vh;overflow-y:auto;border:1px solid var(--border)}.modal-sm{max-width:480px}.modal-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.btn-close{background:none;border:none;font-size:18px;cursor:pointer;color:var(--text-secondary)}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px;font-size:13px;margin-bottom:12px}.detail-desc{background:var(--bg-secondary);padding:10px;border-radius:8px;font-size:13px;margin-bottom:12px}.detail-section{margin-top:16px}.detail-section h4{margin:0 0 8px;font-size:14px}.comments-list{max-height:200px;overflow-y:auto;margin-bottom:12px}.comment{padding:8px;border-bottom:1px solid var(--border);font-size:13px}.comment.internal{background:#fefce8;border-radius:6px}.internal-badge{background:#f59e0b;color:#fff;padding:1px 6px;border-radius:3px;font-size:10px;margin-left:6px}.comment-time{font-size:11px;color:var(--text-tertiary);margin-left:8px}.comment-form textarea{width:100%;padding:8px;border:1px solid var(--border);border-radius:6px;font-size:13px;background:var(--bg-primary);color:var(--text-primary);resize:vertical}.logs-list{max-height:160px;overflow-y:auto}.log-entry{padding:4px 0;font-size:12px;border-bottom:1px solid var(--border)}.log-action{font-weight:600}.log-old{color:#ef4444;text-decoration:line-through}.log-new{color:#10b981}.log-time{color:var(--text-tertiary);float:right}.staff-mapping-page{padding:1.5rem}.staff-mapping-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem}.staff-mapping-header h2{margin:0;font-size:1.5rem}.staff-mapping-actions{display:flex;gap:0.5rem}.staff-mapping-stats{display:flex;gap:0.75rem;margin-bottom:1.5rem;flex-wrap:wrap}.stat-badge{display:flex;flex-direction:column;align-items:center;padding:0.75rem 1.25rem;border-radius:10px;background:var(--bg-secondary,#1e293b);border-left:3px solid;min-width:80px}.stat-badge .stat-count{font-size:1.5rem;font-weight:700}.stat-badge .stat-label{font-size:0.75rem;opacity:0.7;margin-top:2px}.stat-total{border-color:#fff !important}.staff-mapping-table-wrap{overflow-x:auto}.staff-mapping-table{width:100%;border-collapse:collapse;background:var(--bg-secondary,#1e293b);border-radius:8px;overflow:hidden}.staff-mapping-table th{text-align:left;padding:0.75rem 1rem;background:var(--bg-tertiary,#0f172a);font-size:0.8rem;text-transform:uppercase;letter-spacing:0.05em;opacity:0.7}.staff-mapping-table td{padding:0.75rem 1rem;border-top:1px solid rgba(255,255,255,0.05)}.staff-mapping-table tr:hover{background:rgba(255,255,255,0.03)}.staff-mapping-table tr.inactive{opacity:0.4}.role-badge{display:inline-block;padding:2px 10px;border-radius:12px;color:#fff;font-size:0.75rem;font-weight:600}.form-overlay,.modal-overlay{position:fixed;inset:0;background:rgba(0,0,0,0.6);display:flex;align-items:center;justify-content:center;z-index:1000;backdrop-filter:blur(4px)}.form-modal,.modal-content{background:var(--bg-primary,#0f172a);border-radius:12px;padding:2rem;width:90%;max-width:560px;max-height:90vh;overflow-y:auto;box-shadow:0 20px 60px rgba(0,0,0,0.5);border:1px solid rgba(255,255,255,0.08)}.modal-content{max-width:700px}.modal-sm{max-width:480px}.form-group{margin-bottom:1rem}.form-group label{display:block;margin-bottom:0.35rem;font-size:0.85rem;opacity:0.8}.form-group input,.form-group select,.form-group textarea{width:100%;padding:0.6rem 0.75rem;border-radius:8px;border:1px solid rgba(255,255,255,0.12);background:rgba(255,255,255,0.05);color:inherit;font-size:0.9rem}.form-group textarea{min-height:80px;resize:vertical}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:1rem}.form-actions{display:flex;gap:0.5rem;margin-top:1.5rem}.btn{padding:0.5rem 1rem;border-radius:8px;border:none;cursor:pointer;font-size:0.85rem;font-weight:500;transition:all 0.15s}.btn-primary{background:#3b82f6;color:#fff}.btn-primary:hover{background:#2563eb}.btn-secondary{background:rgba(255,255,255,0.08);color:inherit}.btn-secondary:hover{background:rgba(255,255,255,0.15)}.btn-danger{background:rgba(239,68,68,0.15);color:#ef4444}.btn-danger:hover{background:rgba(239,68,68,0.25)}.btn-sm{padding:0.3rem 0.6rem;font-size:0.8rem}.btn-close{background:none;border:none;color:inherit;font-size:1.2rem;cursor:pointer;opacity:0.6}.btn-close:hover{opacity:1}.tickets-page{padding:1.5rem}.tickets-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem;flex-wrap:wrap;gap:0.5rem}.tickets-header h2{margin:0}.tickets-actions{display:flex;gap:0.5rem;align-items:center;flex-wrap:wrap}.search-input{padding:0.5rem 0.75rem;border-radius:8px;border:1px solid rgba(255,255,255,0.12);background:rgba(255,255,255,0.05);color:inherit;min-width:180px}.tickets-actions select{padding:0.5rem;border-radius:8px;border:1px solid rgba(255,255,255,0.12);background:var(--bg-secondary,#1e293b);color:inherit}.kanban-board{display:grid;grid-template-columns:repeat(3,1fr);gap:1rem;min-height:60vh}@media (max-width:900px){.kanban-board{grid-template-columns:1fr}}.kanban-column{background:var(--bg-secondary,#1e293b);border-radius:12px;padding:0;overflow:hidden}.kanban-column-header{display:flex;justify-content:space-between;align-items:center;padding:0.75rem 1rem;font-weight:600;font-size:0.95rem}.kanban-count{background:rgba(255,255,255,0.1);padding:2px 8px;border-radius:10px;font-size:0.8rem}.kanban-cards{padding:0.5rem;display:flex;flex-direction:column;gap:0.5rem}.kanban-empty{text-align:center;padding:2rem;opacity:0.4;font-size:0.85rem}.kanban-card{background:var(--bg-primary,#0f172a);border-radius:8px;padding:0.75rem;cursor:pointer;transition:all 0.15s;border:1px solid rgba(255,255,255,0.05)}.kanban-card:hover{border-color:rgba(59,130,246,0.3);transform:translateY(-1px)}.card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:0.35rem}.ticket-code{font-size:0.75rem;opacity:0.6}.priority-dot{width:8px;height:8px;border-radius:50%}.card-title{font-weight:500;font-size:0.9rem;margin-bottom:0.35rem}.card-meta{display:flex;gap:0.4rem;flex-wrap:wrap;font-size:0.75rem}.biv-tag{background:rgba(139,92,246,0.2);color:#a78bfa;padding:1px 6px;border-radius:4px}.cat-tag{background:rgba(255,255,255,0.06);padding:1px 6px;border-radius:4px;opacity:0.6}.age{opacity:0.5}.card-assignee{margin-top:0.35rem;font-size:0.8rem;opacity:0.6}.modal-header{display:flex;align-items:center;gap:1rem;margin-bottom:1rem}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:0.5rem;margin:1rem 0;font-size:0.85rem}.detail-desc{background:rgba(255,255,255,0.03);padding:0.75rem;border-radius:8px;margin:1rem 0;white-space:pre-wrap;font-size:0.9rem}.detail-section{margin-top:1.5rem}.detail-section h4{margin-bottom:0.75rem;font-size:0.95rem}.comments-list{display:flex;flex-direction:column;gap:0.5rem;margin-bottom:1rem}.comment{background:rgba(255,255,255,0.03);padding:0.75rem;border-radius:8px}.comment.internal{border-left:3px solid #f59e0b}.comment-time{font-size:0.75rem;opacity:0.5;margin-left:0.5rem}.internal-badge{font-size:0.7rem;background:rgba(245,158,11,0.2);color:#f59e0b;padding:1px 6px;border-radius:4px;margin-left:0.5rem}.comment p{margin:0.35rem 0 0}.comment-form textarea{width:100%;padding:0.6rem;border-radius:8px;min-height:60px;border:1px solid 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